After 29 years of dedicated service to the Institute Mike Fletcher, FBICSc, will retire as the Managing Director of BICS Business Services (BBS) on 31st December 2020.
Mike has had a long, and somewhat affectionate relationship with the Institute, he became a member of BICSc Council in the early 1990s, and since then has held many positions that include Chairman of Membership, Vice Chairman, and National Chairman, a role he held firstly between 1996 and 1998 and, again, between 2011 and 2013. Mike is one of only two people to serve as Chairman twice in the history of the Institute.
In 2013, after 20 years as a serving Council Member Mike decided to stand down as National Chairman, to take a director’s role within the newly formed BBS – the commercial arm of the Institute, where his industry and Institute knowledge proved invaluable.
Mike was also a significant contributor to the BICSc technical publication ‘Best Value’, he also won the coveted Sholom Gordon Award in 2016. This, since the 1960s, was the highest accolade awarded by BICSc Council.
Mike Fletcher said:
“It has been a great honour for me to serve as Chairman of BICSc and later Managing Director of BBS. During my tenure as Managing Director, BBS has transformed into a market leader in industry training. I am immensely proud of its success to date.
I am confident that BBS will continue to meet its strategic targets and offer an imperative service to the industry.
I am also pleased to announce the appointment of Neil Spencer-Cook to the position of Managing Director of BBS.
Given his commercial expertise and intimate knowledge of the Institute as its Chief Operating Officer, I have every confidence that Neil will represent the best interests of the Institute and BBS, collaboratively with Stan Atkins, CEO, and Denise Hanson, Head of Technical Services, and support of the wider team, BBS will continue to thrive in the future.”
Stan Atkins, CEO, said:
“There is no doubt that Mike’s drive, ambition and tenacity helped to carve the BBS brand into what it is today – a market leader in Industry training. I would like to thank Mike for his services to the Institute over the years, and, from a personal perspective, some of my earliest memories when I joined some 13 years ago now, are of Mike’s forthright approach and personal support which will not be forgotten. On behalf of the team and BICSc Council, we would like to wish Mike a very long and happy retirement.”
Incoming Managing Director, Neil Spencer-Cook, said:
“I am thrilled to be appointed Managing Director of BBS. I have big shoes to fill and I am braced for the challenge. I have gained a wealth of insightful industry knowledge from Mike, which will stand me in good stead moving forward in this role. I would personally like to thank him for his guidance and wish him well for the future.”
Neil Spencer-Cook will become the BBS Managing Director on the 1st January 2021.
Membership | Training | Standards
Established in 1961, The British Institute of Cleaning Science (BICSc) is a membership organisation for the cleaning industry. With 60 years’ of extensive experience and a global remit, BICSc sets industry standards which are delivered through BICSc Training & Services.
We continue to support and share knowledge with over 45,000 of our Individual and Corporate Members, who form one of the largest and most diverse communities of cleaning professionals globally.
Best practice and exacting standards are at the very heart of everything we do, and we believe training and education is an integral way to instil knowledge and help develop superior skills within all cleaning professionals who undertake our ever expanding, extensive suite of training modules and courses.
Our mission – To raise awareness and standards for the cleaning industry through education, and accredited training, thereby: