The British Institute of Cleaning Science Founded 1961 with over 10,000 members Largest independent body within the cleaning industry

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Learning Styles - Education, Membership and training within the cleaning industry | BICSc

Training Feature- Learning Styles

As one of the largest training providers within the cleaning industry, we understand the importance of effective training delivery. In order to do this we need to understand the needs of cleaning operatives and then deliver training to meet their needs. One of the key differences between learners is their learning style. Typically there are 3 types of learning styles, Visual, Auditory and Tactile/Kinetic. All three learning styles have common characteristics, as seen below:   

What's your learning style?


  • - Uses visual objects such as graphs, charts, pictures,
  • - Can read body language well and has a good perception of aesthetics
  • - Able to memorize and recall various information
  • - Often remembers things that are written down
  • - Learns better in lectures by watching them


  • - Retains information through hearing and speaking
  • - Often prefers to be told how to do things and then summarizes the main points out loud to help with memorization
  • - Notices different aspects of speaking
  • - Often has talents in music and may concentrate better with soft music playing in the background


  • - Likes to use the hands-on approach to learn new material
  • - Is generally good in math and science
  • - Would rather demonstrate how to do something rather than verbally explain it
  • - Usually prefers group work more than others

We asked our Approved Accredited Training Providers about their approaches to delivering BICSc training

3EE’s, Birmingham - Kelly Louise Smith, Business Support Advisor

“Since all learners will have a preferred learning style or a mixture of preferred learning styles,  a range of techniques is required to ensure the engagement of all of the learners present in your audience. Therefore visual, auditory and tactile will often achieve the best learning outcomes when used together.

However it is fair to say that when the outcome of the learning is a practical based assessment such as the BICSc assessment model, the learning process leading to that assessment must include the opportunity for the student to demonstrate and practice that, which subsequently will be assessed. 

Often to gage preferred learner styles, a mini quiz of 24 questions may be undertaken, the quiz takes less than 5 minutes to complete. We encourage the learners not to think too hard, and to go with their first thoughts when describing daily activities and interests. 

This often provides a good insight into preferred learning preferences, this will enable lesson planning which is designed to reach the e

ntire group, with diverse strategies embedded to accommodate a number of learning styles as identified from the quiz activity. 

However this must be undertaken in advance of the group arriving for the taught session. To this end preparation and planning is crucial.” 

Richard Josey Training Manager at Bunzl,

“Prior to becoming a full time BICSc trainer for Bunzl Cleaning & Hygiene Supplies for the last 6 years I had a long sales background in our industry.  I have a total of forty-one years experience in our industry and in that time I have experienced many ways to impart knowledge to others.

There are many similarities between selling an item or idea and training,  as training is selling the idea of learning. In my experience I found most success as a salesman by using a combination of methods.

Finding out what the client needed from my product. Showing them by way of illustration and discussing the use, methods and benefits of the product & how it would benefit them. Listening to their concerns and addressing them as soon as possible & putting the product into their hands to use so that they took ownership. 

I use all these techniques as a trainer to put across cleaning methods so that the learner, irrespective of their method of learning, gains knowledge, experience and understanding of how best to carry out their daily tasks, be it with chemicals, equipment or materials.” 

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