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An Interview With Aspers Casino

Margaret Gardiner, Cleaning Supervisor speaks about how BICSc training has helped Aspers Casino


Please tell us a little bit more about Aspers Casino

Aspers is a high quality and upscale British casino operator. Aspers’ business strategy is to be a Leader in the UK industry by creating a portfolio of urban entertainment and gaming facilities which are operated responsibly and in partnership with Local communities, while entertaining and exciting customers. We have a distinguished track record in the development of popular and successful leisure, entertainment and gaming complexes.

Why did you choose to train your staff to BICSc Assessor level?

There were immediate cost savings in selecting the trainer based option that BICSc offers. Sending four designated assessors to a central location immediately brought the department together at a group level to share challenges, successes and best practices which have continued after the initial training week. It then empowered the assessors to take ownership of their on-site teams with clear and cohesive objectives.

Assessors already know their team and can engage with them and provide feedback in a way that will be taken on board in a positive way. We had no cleaning issues before approaching BICSc, but there were inconsistencies from site to site on the process and procedures being followed. Now formalised, our assessors know what those standards and expectations are and play a key role in maintaining them on a day to day basis.

Why did you choose BICSc for your Accredited Cleaning training?

Our aim was to establish a consistent benchmark for cleaning standards throughout our four sites. Having just been awarded the European Casino Operator of the Year 2014 at the International Gaming Awards, as a company, we expect the highest standards in all that we do and housekeeping is no exception. This is reflected in our recent investment in training with BICSc. BICSc is regarded as one of the best in the industry and it was, therefore, a natural fit for Aspers.

What did you see as key benefits with this service?

We have already seen early signs of cost saving by our team using the correct amount of chemicals for the particular job in hand. We expect this trend to continue as the months progress and more of the team pass additional modules. The team feel valued that the company has invested in them and it has helped to boost staff morale.

How has this helped your organisation?

It has opened up opportunities for staff to move from one site to another, and they can now hit the ground running in another site as the cleaning products, processes and procedures are instantly familiar.

How easy did you find this process?

BBS were very professional, and all the support and advice was there whenever we needed it.

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